(571) 529-5070 4300 Chantilly Shopping Center, Suite 2F, Chantilly, VA, 20151 Monday - Sunday : 10:30 AM - 07:30 PM

Privacy Policy

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Last Updated: November 22nd, 2020

Freshmeals LLC, a Virginia based Limited Liability Company (DBA “Freshmeals”, “Mirch Mantra”, “Elaichi Tea”) OR (“we,” “us,” or “our”) welcomes you.

We provide you access to our websites located at Mirch Mantra and Elaichi Tea (referred here as the “Website”) subject to the following Privacy Policy, which may be updated from time to time, with or without notice to you. By browsing the public areas of the Website, or by accessing and using the Website, you acknowledge that you have read, understood, and agree to be legally bound by our Privacy Policy, which is hereby incorporated by reference (collectively, this “Agreement”). If you are accepting this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to the terms and conditions contained herein. If you do not agree to any of these terms, then please do not use the Website. If you accept or agree to the Agreement on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to the Agreement and, in such event, “you” and “your” will refer and apply to that company or other legal entity. In addition to the Website or Websites, Freshmeals LLC provides Subscribers access to our proprietary platform (the “Platform”), subject to the terms and conditions of that certain Platform Subscription Agreement between each Subscriber and Freshmeals LLC. Capitalized terms not defined in this Privacy Policy shall have the meaning set forth in our Terms of Service.

THE SECTIONS BELOW AFFECT YOUR RIGHTS. PLEASE READ THEM CAREFULLY.

CONSENT

By using our website, you hereby consent to our Privacy Policy and agree to its terms. Read our Terms of Service.

INFORMATION WE COLLECT

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you order food using our website or from the physical store or from our online ordering partner’s site/mobile apps, we or our partners may ask for your contact information, including but not limited to information such as your first name, your last name, your company name (if you are representing a company or other legal entity), address, email address, and telephone number.

HOW WE USE YOUR INFORMATION

The personal information that Freshmeals LLC collects on its website(s) is not stored on Freshmeals LLC’s website(s) hosting provider. We use the information collected on various partner’s systems in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails and text messages
  • Find and prevent fraud

Freshmeals LLC partners with following providers to give you the best shopping, pick-up and delivery experience. Please read their terms of services and privacy policies. By using our website, you hereby consent to partner’s privacy policy and agree to their terms.

LOG FILES

The website follows a standard procedure of using log files. These files log visitors when they visit the website. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

COOKIES AND BEACONS

The website uses ‘cookies’ to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

You can read about cookies here.

OUR ADVERTISING PARTNERS

Freshmeals LLC uses advertising and marketing platform/services of following partners. Some of advertisers on our site may use cookies and web beacons and they have their own Privacy Policy about user data.

You may consult this list to find the Privacy Policy for each of the advertising partners of Freshmeals LLC.

Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on website, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Freshmeals LLC has no control over these cookies that are used by third-party advertisers.

OUR ORDERING PARTNERS

We have integrated Square with Square to manage our in store ordering via Square's point of sale devices and Square's online ordering.

By using Square's online ordering system and point of sale system you agree to their terms and privacy policy. Below is the list of their terms and privacy policy:

OUR PAYMENT PROCESSING PARTNERS

We have partnered with Square to manage all payments and related data (credit card information, customer details, etc.) received online via online store or manually entered at the Square's point of sale device or scanned via Square's credit card readers.

By consenting to this agreement you also agree to the terms and privacy policy of Square. You can read Square's terms and privacy policy at below mentioned links:

OUR DELIVERY PARTNERS

We use in-house delivery service to deliver your orders. We have partnered with GigSmart who are responsible for hiring, vetting and background checks of all drivers who work for us.

By consenting to this agreement you also agree to the terms and privacy policy of GigSmart. If you have any complains about the drivers or you want to deliver orders to our customers, then reach out to GigSmart directly. Read more about GigSmart's terms and privacy policy using the below mentioned links:

THIRD PARTY PRIVACY POLICIES

This agreement does not apply to other advertisers or websites or our partners or providers. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA PRIVACY RIGHTS (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

  • Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
  • Request that a business delete any personal data about the consumer that a business has collected.
  • Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at admin@mirchmantra.com

GDPR DATA PROTECTION RIGHTS

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at admin@mirchmantra.com

CHILDREN’S INFORMATION

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Freshmeals LLC does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

MISCELLANEOUS

If this Agreement is terminated in accordance with the Termination provision above, such termination shall not affect the validity of the following provisions of this Agreement, which shall remain in full force and effect: “Intellectual Property,” “Communications to Freshmeals LLC,” “No Warranties/Limitation of Liability,” “Indemnification,” “Termination of the Agreement,” “Compliance with Applicable Laws,” “Binding Arbitration,” “Class Action Waiver,” “Equitable Relief,” and “Miscellaneous.” You may not assign this Agreement. No waiver shall be effective unless in writing. Neither the course of conduct between parties nor trade practice shall act to modify any provision of this Agreement. This Agreement shall be governed by and construed in accordance with the laws of the State of Virginia, without giving effect to its principles of conflicts of laws. Except for proceedings commenced by Freshmeals LLC to protect its intellectual property or confidential information which may be brought in any court of competent jurisdiction, the parties mutually agree that any and all disputes arising hereunder shall be resolved exclusively by state or federal courts located in the State of Virginia. Our failure to act on or enforce any provision of the Agreement shall not be construed as a waiver of that provision or any other provision in this Agreement. No waiver shall be effective against us unless made in writing, and no such waiver shall be construed as a waiver in any other or subsequent instance. This Agreement contains the entire agreement of the parties concerning its subject matter, and supersedes all existing agreements and all other oral, written or other communication between the parties concerning the subject matter. The section headings are provided merely for convenience and shall not be given any legal import. This Agreement will inure to the benefit of our successors, assigns, licensees, and sublicensees.